Privacy Policy
Effective Date: June 29, 2025
Company Name: Big Dog Calling
Website: BigDogCalling.ai
BigDogCalling.ai — Privacy Policy
- Introduction
BigDogCalling.ai (“BigDog,” “we,” “us,” or “our”) is resolutely committed to upholding the highest standards of privacy, responsible data stewardship, and transparent artificial intelligence (AI) governance. This Privacy Policy explicates the legal, technical, and procedural frameworks under which BigDog collects, processes, safeguards, and discloses personal, behavioral, and technical information within its AI-powered communications infrastructure. This framework encompasses voice-interactive agents, intelligent automation modules, and integrated customer engagement ecosystems.
- Scope of the Policy
This Privacy Policy governs all data-handling activities conducted by BigDog for any individual or entity who engages with our services. This includes, but is not limited to, clients, end users, independent contractors, prospective customers, and visitors to our digital platforms. It applies comprehensively across all modes of interaction—whether automated by AI, mediated by human-AI hybrids, or conducted via traditional human channels—and covers communication modes including, but not limited to, telephone calls, SMS, chat interfaces, email, and web portals.
- Categories of Data Collected
BigDog may collect, retain, and process the following categories of personal and technical information:
– Identity and Contact Information: Full names, telephone numbers, physical addresses, and email addresses
– Transactional and Fulfillment Data: Purchase records, order fulfillment details, return logs, and chargeback histories
– Interactional Artifacts and Derivatives: Audio recordings, transcript logs, timestamped sessions, sentiment analysis, and AI-generated dialogue summaries
– Behavioral and Engagement Metrics: Time-of-day interaction logs, call durations, verbal cadence, keystroke analysis, and conversational anomalies
– Device and Network Diagnostics: Internet Protocol (IP) addresses, geolocation metadata, hardware and OS identifiers, device fingerprints, error diagnostics, and security token exchanges
- Purpose of Data Processing
The data we collect is used for purposes that support operational efficiency, user experience, and legal compliance, including:
– Delivery of responsive customer service and order management support
– Refinement of AI models through supervised learning, annotation feedback, and algorithmic evaluation
– Prevention and investigation of fraudulent activities and chargeback scenarios
– Maintenance of compliance with contractual obligations and statutory mandates
– Quality assurance and performance benchmarking of systems and personnel
- Legal Basis for Processing
BigDog processes personal data under the following legal justifications:
– Informed Consent pursuant to GDPR Article 6(1)(a) and analogous standards
– Contractual Necessity under GDPR Article 6(1)(b), where processing is essential for service delivery
– Legal Obligation under GDPR Article 6(1)(c), as applicable under regulatory requirements
– Legitimate Interests under GDPR Article 6(1)(f), which include enhancing system efficacy, protecting users from fraud, and ensuring commercial accountability
- Data Retention Protocols
Data collected through our systems is retained according to category and legal relevance:
– Conversational Artifacts (audio, transcripts): stored for a period not exceeding 90 days, unless contractual provisions stipulate otherwise
– Diagnostic and Technical Metadata: maintained for a maximum of 12 months for statistical and cybersecurity analysis
– Dispute and Compliance Documentation: preserved for no less than 24 months, and potentially longer if necessitated by legal, contractual, or regulatory oversight
Deletion or anonymization of data is conducted upon verified request in accordance with the controlling jurisdiction’s requirements.
- Use of Artificial Intelligence and Automation
Our AI technologies deploy real-time semantic parsing, voice synthesis, contextual reasoning, and behaviorally adaptive engagement logic. These models operate within predictive and generative language architectures. While engineered for accuracy and responsiveness, AI components may exhibit output variability due to probabilistic modeling, generalized training data, and contextual fluidity inherent to language-based systems. Such variability may occasionally yield unexpected phrasing, misinterpretation of intent, or suboptimal interaction outcomes. Users should be aware that, while mitigated through quality control protocols, these limitations constitute inherent risks associated with current-generation AI. Manual escalation protocols are in place for user recourse and validation.
- Information Disclosure Practices
Data may be shared under limited and secure conditions:
– Subprocessors and Affiliates: Under binding confidentiality and data handling agreements for functions such as billing, hosting, or analytics
– Regulatory Mandates: When required by law, court order, or lawful governmental request
– Corporate Structural Changes: During mergers, divestitures, acquisitions, or strategic partnerships
– Client Ownership Return: Where data controllers contractually reserve ownership rights over collected user data
We do not sell, lease, or commercially exploit user information in any form.
- International Data Transfers and Safeguards
Transfers of data beyond domestic jurisdictions are executed using recognized legal instruments:
– EU Standard Contractual Clauses (SCCs)
– UK International Data Transfer Addenda
– Binding Corporate Rules (BCRs)
All servers and data repositories are located in certified ISO/IEC 27001 and SOC 2-compliant data centers with geographic redundancy.
- Individual Data Rights
Users maintain full rights under GDPR, CCPA, and other applicable regulations to:
– Obtain disclosure of the data held by BigDog
– Rectify or update erroneous data entries
– Request erasure or restrict processing under defined circumstances
– Obtain data in machine-readable format for portability
– File complaints with appropriate data protection supervisory authorities
Requests can be submitted to our Privacy Office: [Insert Privacy Contact Email]
- Security Architecture
We implement robust security measures that include:
– End-to-end encryption using AES-256 protocols
– Role-based permissions with zero-trust authentication
– Continuous intrusion detection, DDoS protection, and vulnerability testing
– Routine audits of operational integrity and data access logs
Despite these efforts, no digital system can guarantee absolute security. Users should be aware that residual risks persist across all internet-based communications, including—but not limited to—data interception, unauthorized access, and third-party exploitation. Accordingly, by engaging with our services, users accept and assume responsibility for these inherent and unpredictable risks, while acknowledging that BigDogCalling.ai employs commercially reasonable safeguards to mitigate such exposure.
- Data Concerning Minors
Our services are directed exclusively to individuals aged 18 and older. We do not knowingly collect or process data from minors, and any such instances identified will result in immediate deletion of the data.
- AI Systems Disclosure
BigDogCalling.ai utilizes conversational and generative artificial intelligence systems to autonomously manage both inbound and outbound communications across a range of platforms. These systems are architected to interpret, generate, and respond to human queries with minimal latency, emulating human-like interactions while operating under algorithmic frameworks. Users should be aware that although these AI mechanisms are designed for optimal accuracy and responsiveness, they are inherently probabilistic and subject to limitations in comprehension, contextual awareness, and interpretive nuance. These systems are engineered to operate autonomously and responsively in support of our service commitments. Interactions with our services may involve dynamic decision-making by AI. By continuing engagement, users acknowledge this design and grant informed consent to AI interaction.
- Modifications and Policy Updates
This Privacy Policy is subject to revision in response to changes in legal requirements, technological innovations, or operational policy. Material modifications will be communicated via electronic notice. Continued engagement following publication of changes signifies acceptance of the revised terms.
- Contact and Oversight
Questions, requests, and concerns should be directed to:
Email: 📧 info@bigdogcalling.ai
Mailing Address: Click Technologies Inc, 21 1st Ave SW, STE A, Watertown, SD 57201-3507